for shipping information please refer to THIS.
How Would You Pack My Items?
We'll use bubble wrap for CD / DVDs, and cardboard for photos or magazine :)
For all photopack, it's already been wrapped in an removable plastic to ensure that you'll get the items in a very good condition :)
How Can I Return Items?
We take all possible measures to ensure that your item is delivered in excellent conditions, however if a damaged, marked, or faulty item should be delivered please report the error within 7 days of delivery to us.
Can I Exchange Items if I have Received a Damaged Product?
Yes items can be exchanged, however the items must be shipped back prior to be checked.
We can also ship new CD cases. (If the item is packaged in special package, the item can only be exchanged)
The Item I Received is Wrong - What Should I Do?
If the wrong item is sent to you please report the error within 7 days of delivery to us.
We will place a new order for your item and, as soon as it has been received, arrange for immediate delivery. If the item you have ordered cannot be found (because it is out of stock, deleted, etc.), we will cancel the item and give you refund.
What is the Standard Time for Delivery?
"In Stock"
means we have a stock and able to dispatch from us within 3 business days.
"For Order - usually sent within 1-2 weeks"
means items we order to our suppliers and try to obtain them within 1-2 weeks. We usually receive these items after 1-2 weeks.
